Shipping policy

1. Processing and dispatch

All orders are processed and dispatched within a maximum of 10 business days from confirmation of payment. A tracking number is emailed to you as soon as your parcel leaves our warehouse, so you can follow your delivery in real time.

2. Delivery times

Delivery times are estimates and run from the date of dispatch:

• standard delivery: 6 to 12 business days.

CHESS LABS LIMITED cannot be held responsible for delays caused by the carrier or by events outside its control, such as weather conditions, industrial action or customs processing.

3. Shipping costs, duties and taxes

Shipping is free on every order.

Depending on the destination country, your order may be subject to import duties, taxes or customs handling fees levied by the authorities of that country. These charges are not included in the price you pay at checkout and are your responsibility as the importer of record. Customs policies vary widely between countries; if you are unsure, we recommend contacting your local customs office before ordering.

4. Packaging and protection

Every order is carefully packed in sturdy, discreet boxes with no visible branding, to keep your parcel safe and to limit any risk of theft or damage in transit.

All our parcels are insured against loss, theft and breakage.

5. Receiving your order

When your parcel arrives, please check its condition immediately. If you notice any damage on delivery you must:

• record precise, detailed reservations with the carrier;
• contact us within 48 hours;
• attach photographs of the parcel and of the damaged item.

After that period we are unable to accept a claim relating to transit damage.

6. A problem with your order

If your parcel is lost, delayed or damaged, our customer support team is available at support@woodandwit.com and will handle your case as quickly as possible.